Common Garage Door Problems

Common Garage Door Problems

Common Garage Door Problems

Many homeowners rely on their garage doors as the main entrance to their homes. Most days, this system performs dependably and safely without much consideration — but one morning when leaving for work, you notice your door isn’t operating as smoothly as it did before. What could be causing your garage door problems, and can the issue be easily fixed?

With regular daily use, it’s common for homeowners to experience problems with their garage doors</a href>, especially if the system isn’t receiving routine annual maintenance. When you notice your garage door not working correctly, inspect the possible cause of the problem right away — some issues may be fixed with a minor hardware adjustment or replacement, while others might require immediate attention to prevent severe injury or property damage.

Reasons Why Your Garage Door Won’t Work

If your home’s garage door isn’t opening and closing properly, note the source of the issue and what could be causing the problem. The following are common causes for why your garage door won’t work:

  • Broken garage door spring system: The torsion or extension springs of your garage door counter-balance the door’s weight, allowing it to raise and lower smoothly. To determine the quality of your spring system, perform a visual check for damaged hardware, a broken spring</a href> will be very visible. Avoid using the garage door until the springs have been replaced — continuing to use the door could cause it to become off track.
  • Damaged garage door cables: If your door is on an angle, one of your garage door cables</a href> has broke and needs to be replaced. It is most common to replace both cables as they wear at similar times.
  • Dead remote batteries: When you click your transmitter remote, does the garage door operator light turn or make any noise? If so, then the batteries in your remote are likely dead and need to be replaced.
  • Misaligned photo eye sensors: As your garage door closes, does it nearly reach the bottom then reverse direction? When the photo eye sensors at the base of your garage door track become misaligned, the invisible beam spanning the width of your garage door is broken, triggering the door to open. Check if any object is in the path of the sensors, check and realign the sensors if needed, or contact a local repair company to inspect your system.
  • Power outage: If you come home and your garage door isn’t responding to commands — and the system has recently been inspected and found in good condition — then there’s likely a power outage in your neighbourhood. If you need to access your garage quickly, release the emergency cord connecting your door to the opener, then manually lift the door.

To best troubleshoot the problem with your garage door and ensure the system is repaired correctly, contact a professional garage door specialist to thoroughly inspect your door and perform repairs using the proper tools and equipment.

Benefits of Having a Professional Garage Door Repairman Perform Fixes

While many garage door repairs may seem like a simple task, it’s imperative to contact an experienced and trained professional</a href> to perform safe and lasting repairs with the correct tools for the job. By trusting a professional garage door company to perform repairs, you can expect:

  • Repairs to be completed safely, minimizing homeowner injuries
  • Professional experience and expertise to quickly identify the issue and recommend quality solutions
  • Time and cost savings
  • Proper tools and equipment for lasting, reliable repairs
  • Parts and workmanship backed by warranties

Garage Door Not Working Properly? Trust Scarboro Garage Doors

For help troubleshooting your garage door, contact the skilled and experienced professionals at Scarboro Garage Doors. All of our garage door repair technicians are highly trained and respond promptly to your request, quickly identifying the issue and creating a personalized, effective repair solution. We happily provide garage door and maintenance service for homeowners throughout the Scarborough, Toronto and Pickering, Ontario communities.

To schedule garage door repair services, call us today at 416-286-2100 or complete our online scheduling form.

 Commercial Residential

Spring Replacement and Cable Replacement

Spring Replacement and Cable Replacement

When your garage door isn’t working correctly, it can cause a huge disruption. If you’re a homeowner, you lose the amazing convenience you usually enjoy from your garage door. If you’re a business owner, it can be even more of an issue — potentially causing delays and losses.

When something breaks on your garage door, you need a fix as soon as possible. The springs and cables of your garage door are the most likely culprits of a broken or malfunctioning door. Read on to learn how to spot the signs of a broken cable or spring and how to get them fixed.

Dangers of Broken Springs and Cables

At its best, a broken garage door will be a nuisance. A garage door is a complex mechanism — when any one piece isn’t working, it will affect the entire door. When it isn’t working the way it should, it may not open or shut properly.

At the worst, a broken garage door can be a danger. When your door isn’t working, it can also be a security issue. If the door is hanging at an angle or won’t close the whole way, a thief may see that as an opportunity.

Signs of Broken Springs and Cables

If your garage door isn’t working right, you may not know what’s wrong with it. There are lots of signs for a broken garage door, like delayed opening and closing, strange sounds and more. If you have a feeling something is wrong, there probably is.

When you know how to recognize broken springs or cables, you’ll be able to get it fixed sooner. The sooner you get it inspected and fixed, the sooner you can get back to using it like normal. And, waiting to fix a broken garage door could lead to more serious issues.

A door with a broken spring will not open. If you press the opener and it makes a grinding sound but doesn’t open, you’ll most likely need to replace the spring. A broken cable is the more serious of these two types of issues, but a broken cable can also cause problems. When your garage door is sitting at an angle, it means one of the cables might have snapped. The door may still open a little bit, but you should always have it fixed as soon as you can.

Spring and Cable Repair and Replacement

If you suspect that the spring or cable of your garage door is broken, you should hire a professional. Some homeowners or businesses choose a DIY fix, but we recommend trusting in the expertise of a professional. If your door also has more serious issues, they will know what to do. Plus, if you run into additional problems during your DIY fix, you may end up causing more issues and having to pay for a pricier repair.

Contact Scarboro Garage Doors for Spring and Cable Replacement

For a top-quality garage door professional in the Scarborough, Pickering or Toronto area, we hope you come to us at Scarboro Garage Door. Our expertise and excellent customer service will allow us to find the problem and suggest the best solution. Please schedule a service appointment with us to get your garage door back in order soon.

 Commercial Residential

How To Decide Whether to Repair or Replace Your Garage Door

How To Decide Whether to Repair or Replace Your Garage Door

You’ve had your garage door for as long as you can remember. But lately, you’ve noticed that this loved feature has become a little — or quite a bit — run down. It isn’t working as it should, and you’re worried about how best to help keep it functioning while retaining your home’s market value.

If you’re wondering whether to repair your garage door or whether your old door is even worth salvaging, look no further than these tips for your garage door’s repair or replacement.

When Can I Repair My Garage Door?

  • Only one part of the door needs replacing. Typically, buying one or two parts for a garage door is far cheaper than buying an entirely new system. If you’re generally happy with how your garage door looks and functions but find that one or two parts need a tune-up, purchasing and replacing the part itself is a quicker and more budget-friendly option.
  • The door stops working suddenly. Years of wear and tear don’t tend to take a toll on your garage door in one day. If you wake up to find your door not functioning correctly, the chances are high that it’s an easy issue to address. Before calling a professional, check your garage door opener and remote batteries to ensure that all batteries are working properly. If they are, contact a professional to diagnose the problem.
  • The garage door opener malfunctions. If you find an issue with your garage door opener, you’ll be relieved to know that you don’t need to purchase an entirely new garage door system to fix it. Garage door openers generally have different lifespans than the door itself. Call a professional who specializes in garage door opener systems.

When Is It Time to Replace?

  • There are multiple issues with the door. While fixing one part of your garage door is usually cheaper than completely replacing the door itself, if you continue to have problems with one or several parts of the door, it’s probably time to get a new one. Replacing the door will be cheaper in the long run than continuing to purchase new parts.
  • The door is old. Old garage doors don’t just tend to malfunction more, they’re also more unsafe than newer doors. Older garage doors are easy to break into, putting you and your family at risk. More modern doors have safety features that keep intruders out and keep your valuables locked in.
  • The door lacks safety features. Family comes first. You and your family deserve to be protected by your garage door and shouldn’t have to worry about your safety while using it. Most newer doors have child safety features that reverse the direction of a closing door if the sensor indicates there is something underneath.

Hiring A Professional to Handle Repairs and Replacements

When repairing or replacing your garage door, it’s always recommended that you contact a professional and never try to complete the repairs yourself.

At Scarboro Garage Doors Ltd., we value keeping you and your family safe through garage door repairs and replacements — serving the Scarborough, Toronto and Pickering regions. Contact us today to allow us to maintain your family’s peace of mind in all your garage door needs.

 Commercial Residential

The 3 Reasons Why It’s Time for a New Garage Door Opener

The 3 Reasons Why It’s Time for a New Garage Door Opener

Has your garage door opener ever stopped working on its own? Or have you ever had your car stuck in the garage during a power outage because the opener wouldn’t work? Hopefully you don’t mind all the questions, but we ask them to make a point.

While you probably don’t give it a second thought day-to-day, it’s when you suddenly can’t use your garage door opener that you realize just how much you depend on it.

Fortunately, most name-brand openers are fairly reliable. That’s why we asked the second question above; because we knew there would be relatively few readers who have ever had an opener just plain stop working.

Why it Still Might Be Time for a New Opener

Basically, there are three main reasons why, even if your garage door opener seems to work perfectly, that you should at least consider getting a new one.

1. Working or Working Efficiently?

As one of those ‘old faithful’ appliances in your home, the mere fact that your opener continues to work is all the evidence you need to not get a new one. After all, why would you replace something that works?

Yet, while it might be working, it might not be working efficiently, and that can mean it can be costing you a lot more than you think. In addition to newer models needing less power to do the same job, there’s no telling the inefficiencies that have crept into its operation over the years.

2. New Technology

For decades, garage opener technology changed very little. A new one usually had similar features as the old one. But in the last five or ten years, that’s all changed. Many of the technological advancements in today’s openers weren’t even heard of 10 years ago. And they mean that today’s opener gives you a functionality that makes your old opener obsolete.

Internet Connectivity

Like a lot of other appliances in and around your home, you can now monitor the status of your web-connected garage opener from anywhere using PCs, tablets and smartphones. So you can know if someone opens it while you’re not home – or, perhaps more importantly, if you are at home. And if a burglar manages to open your door and get in, you can close it remotely, potentially trapping the thief.

Battery Backup

Power outage? Nothing electrical will work, except your garage opener, most of which now come with battery back-ups.

Higher Security

With security codes that change every time you use it, thieves can no longer just look for the most worn numbers on your keypad to find out how to open the door.


Have you ever arrived somewhere and realized you may have left the garage door open? That means everything in your garage is in full view of the street and anyone can come a take whatever they like. Unless you have a remote connection so you can close the door.

Motion-Activated Lights

How many times have you gone into a dark garage and had to feel around in the dark to find the light switch? Not anymore.

3. Peace of Mind

The last reason that you should replace your old garage opener has to do with convenience. If you think it’s inconvenient to do without your opener during a power outage, wait until it simply conks out on its own.

While they can look similar to older models, new garage door openers give you more than enough reason to make the switch.


 Commercial Residential

Why DIY Garage Door Repair is Dangerous

Why You Shouldn’t Repair A Garage Door Yourself

There are a lot of great reasons to do as many do-it-yourself repairs around the house and garage as you can. First of all, you can save a lot of money, especially for more specialized DIYs like working on your car. Working around the house can be a great diversion from your day-to-day routine and it also keeps you more active and fit.

But, unless you’re trained or very experienced in certain types of home repair, it’s not always a good idea to go the DIY route, regardless of the benefits. Electricals are an example. Not only do things need to be done properly using the right tools, but not following correct code and procedures could mean you end up hurting yourself, creating a fire hazard and risking the safety of your family.

Most people wouldn’t say the risks of repairing their garage door are the same as the risks of wiring their home. First, there’s no danger of electrocution. Second, it’s a relatively simple mechanical thing – it opens and closes – so how difficult can it be?

Two Main Reasons for Fixing a Garage Door

Unless it’s actually damaged in a collision or there’s a problem with your garage door opener, there are two main reasons that your garage door might need to be fixed. The most common problem is that it won’t open and close properly or at all, which means there’s a problem with the spring.

The other problem, which doesn’t happen as often, is when the door doesn’t close evenly along its width, leaving one side open while the other side touches the ground. This is the result of a problem with the cables that help to lift and lower the door.

The Dangers of DIY Garage Door Repair

The danger of fixing either of these problems on your own comes from the fact that, in both cases, the torsion spring, which is under a lot of tension, will either need to be replaced or adjusted.

For this reason, we strongly recommend that you don’t attempt to fix your garage door yourself and use a professional door repair service. We’re not making this recommendation because we’re a garage door company and we’re trying to scare you into calling us. We make the recommendation because of the serious and costly dangers of replacing or adjusting a garage door spring.

1. Personal Injury

Even if you open and close your door manually, it so easy that the actual weight of the door can be deceiving. The truth is that garage doors can be very heavy, especially double doors. It’s the torsion spring that ‘balances’ the door so you can easily lift and lower it. Without the spring, or if the spring snaps or its tension is lost, the door would be much more difficult to open and could come crashing down with nothing holding it back.

As the largest single moving thing in your home, and the speed at which it can close unexpectedly, there is a significant risk of injury when working on the spring, especially if you don’t have the right replacement spring and the training, experience and/or tools to install and balance it properly.

And if you have a double garage door, you’ll have double the risk because, even if just one spring breaks, you should replace both at the same time to avoid repeating the whole process later.

2. Do More Damage

Even if you manage to not get clobbered by a suddenly closing door, the force of the impact with the ground could easily damage the door. And if you were actually able to install the torsion spring without a visit to the hospital, if you don’t balance it perfectly, it might not fully compensate for all of the door’s weight, which can put additional strain on your garage door opener and cause it to be repaired or replaced sooner than later.

3. It’s Simply Not Worth It

This one may not be a dangerous risk, but if one of the major benefits of DIY repairs is cost savings, then fixing your garage door is probably not worth it. When you combine the fact that you may not be able to use your door for some time, with the costs you’ll have anyway, like for a new spring (if you find the right one) or tools, the relatively small cost savings is not worth the risk – or the peace of mind that comes from knowing that, not only is your garage door properly fixed, but it’ll work safely too.

If you have any problems with your garage door and/or opener, please give us a call at Scarboro Garage Doors. We offer same-day service to get your door fixed as soon as possible.

 Commercial Residential

Why Your Garage Door Isn’t Closing All the Way

Why Your Garage Door Isn’t Closing All the Way

It one of those things you just don’t think about, until there’s a problem. It’s one of those things that works perfectly until it breaks. Your garage door and opener rarely have a breakdown, but when they do, troubleshooting it feels like you’re hunting in the dark.

If you’re lucky, you might spot the problem fairly quickly. If the opener is working, but the door won’t close, you might find something blocking the tracks the door rolls along.

But, if after you check the tracks, it still doesn’t close all the way, then you might be facing any of a number of issues that could be causing the problem.

Here are some of the potential reasons for your garage door is not closing or not closing all the way.

Potential Reasons Your Garage Door Isn’t Closing

1. Something Blocking the Photo Eyes

One of the main safety systems of your garage door are the safety sensors located on each side of the door opening just above floor level. A signal is passed between the sensors and, when the signal is broken, the sensors trigger the opener to stop closing.

If you’ve already checked for the obvious, which would be an object blocking the photo eyes, check them more closely. One of the eyes could be very dirty, blocked by a spider web, or something could have slipped immediately in front of one of the eyes.

2. Photo Eyes Out of Alignment

This is one of the most common reasons for the garage door mysteriously not closing all the way. If the photo eyes are not in line with each other, the signal between them is broken and the opener will stop the door from closing.

Check to make sure the photo eyes are properly aligned. If they aren’t, a light on each eye will flicker. You can adjust each eye by turning the wing nut on them. Once the eyes are aligned, the light on each one will remain lit and not flicker

3. Broken Sensors

If there’s nothing blocking the photo eyes and they are in alignment, the problem could still be with the sensors. If power is being interrupted or the signal isn’t been sent between the eyes properly, you may need to replace the sensors. We have lots of quality replacement sensors available here at Scarboro Garage Doors.

4. Broken Springs

Your garage door is very heavy, yet it moves with just about the same effort as any other door in your home. That massive weight is balanced by a series of springs. The main load-balancing spring is the torsion spring, which is installed above and parallel to your garage door, inside the opening to your garage. There are also two extension springs above the track on either side of the door. Extension springs have the dual role of providing some weight balance and of keeping the door aligned in the track.

If one or more of these springs breaks, it could mean that the garage door opener isn’t able to close the door. We strongly recommend that you do not try to fix or replace the torsion spring on your own. It is under a lot of tension and, if not handled properly, you could seriously damage the garage door or, even worse, harm yourself or someone else.

5. Track Misalignment

If for whatever reason the tracks along which the door’s rollers travel are not parallel to each other, it could make it impossible for the door to close. If the tracks are knocked by something, or perhaps just over time they slip out of alignment, they could ‘squeeze’ the rollers so that the rollers can’t travel properly.

With a little practice, you can become a garage door troubleshooting expert. Again, not every garage door repair should be done by the do-it-yourselfer. Contact us here at Scarboro Garage Doors to learn more about our garage door service and repair options.

 Commercial Residential

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